Here are answers to some common questions.
Click or tap on a topic below to get started.
What do I need to work for Gereck Delivery Service?
- To work for Gereck Delivery Service, you must;
- Be at least 18 years old
- Have a registered vehicle with up-to-date auto insurance
- Have a valid US driver’s license
- Have a commercial auto-insurance
Minimum android phone requirements.
- Android 6.0 or higher
- RAM Memory GB or higher
- Camera with flash
- GPS Location services
- SIM card
If you are using an Oppo and Xiaomi Redmi device, change the device battery settings to run the Gereck Delivery Service app:
Oppo battery device settings:
- Go to settings > Battery
- Click the Gereck Delivery Service app
- Disable the settings for freeze when in background and automatically optimize when an abnormality is detected
Xiaomi Redmi Battery device settings:
- Go to settings > battery
- Click Manage app battery usage
- Click choose apps
- Click Gereck Delivery service
- Click No restrictions and Allow access
Minimum iPhone requirements
IOS 11 or higher
IPhone 5s or newer
How do I re-download the Gereck Delivery service app?
Download the Gereck Delivery Service app by entering this URL in your mobile phone web browser:
Hhtps://gereck.com/download-app
If you use an Android phone, update security settings for the app:
- Go to Settings > Security.
- Turn on unknown Sources.
- Go to your phone’s My files or Downloads folder and tap the Gereck Delivery service icon to install.
I don’t remember my password, how do I reset it?
- Sign out of the Gereck Delivery app.
- Click or tap “ Sign in with Gereck.com
- Click or tap “ Forgot password” and follow the instructions for assistance.
I know the Gereck delivery service app downloaded on my Android phone, but how do I find it?
- Download the app called File Manager by ZENUI, ASSUS computer.
- In the file Manager app, search for signed or delivered and tap the GDS app to open it.
I downloaded the app, but I received an error message. What do I do now? Find the error message below and follow the instructions. Installed blocked
On your Android phone, go to Security > Settings
Select Unknown sources
Technical Error ( Error Code 224)
Try one of these options
A. Check that your android phone is compatible with the GDS app:
- Android 6.0 or higher
- RAM Memory 2GB or higher
- Camera with flash
- GPS location Services
- SIM card
B. Change your Android phone language to English:
- On your android phone, go to Security > Settings> Language and Input.
- Tap language, and then select English (United States).
C. Disable or uninstall any app that changes the lighting on your phone based on the time of the day
Turn on Location Settings
- On your Android phone, go to Security> Settings
- Tap Location to turn it on. If location is already on, tap to turn it off, then tap again to turn It on.
How to install Android device updates?
If you have an Android device and it keeps prompting you to install an update after you have already tried to install the update, follow these steps:
- Go to Settings
- Locate the “Apps” menu in the settings.
- While you’re in the “Apps” menu, find the button to clear or reset app defaults or preferences. This can usually be found in the menu that drops down when you tap the three dots at the top of the screen.
- Tap to reset app preferences.
- Return to the GereckDelivery Service Mobile app and tap the install Update button again.
- Once the download in complete, you will see a message at the bottom of the screen asking if you want to open with Lookout or, a different app. You should see “Package Installer” as one of the choices for different app.
- Select Package Installer.
- On the following screen, tap install.
Once the install is complete, the app should stop prompting you to install updates.
Can I create more than one Gereck account?
No, you can only have one Gereck account. You will need to have a phone number, an email address, and create a password.
Why does Gereck need my photo?
Gereck uses your photos (including your photos that we already have on file), driver’s license, or government-issued ID for identification purposes. This can include making sure it's you who is doing the delivery and using your photo to identify you to customers and Gereck personnel. The photo is also used on your in-app ID card. We will retain your photos while you use the Gereck delivery service Mobile app and as long as permitted by law or until you request that we delete your photo. You may request deletion of your photo by contactingGereck Support Team, but deleting your photo will block your access to the Gereck delivery service mobile app until you replace it and your new photo is checked for validity.
What is Gereck's Biometric Information retention policy?
To use the Gereck delivery service mobile app, Gereck requires that users provide a photo to help us identify them. Using this photo, we may create a facial scan or similar biometric identifier, which we refer to as “Biometric Information.” This policy governs Gereck’s retention of users’ Biometric Information. Gereck may retain a user’s Biometric Information for up to 30 days after it is created for fraud detection and investigation purposes, whether or not the user continues using the Gereck delivery service mobile app during this period. After 30 days, Gereck will promptly delete the Biometric Information.
How to your update my password
You can change your password by following these steps:
- Sign in to Gereck.com
- Click or tap Your Account > Login & security.
- Next to Password, click or tap Edit.
- Enter your current password and new password, and click or tap Save changes.
How do I update the email address on my account?
You can update your email address by following these steps:
- Sign in to Gereck.com using the email address and password that is currently associated with your Gereck account.
- Click or tap Your Account > Login & security.
- Next to Email, click or tap Edit.
- Enter your new email address and password, and then click or tap Save changes.
How do I update the address or phone number associated with my account?
After you have completed the onboarding steps in the app, you can update your address and phone number in the app by selecting Account > Basic Information.
How do I update my driver's license information?
After you have completed the registration steps, you can manage your driver’s license information in the app by going to Settings > Personal Information > Driver's License > Edit and following the prompts to submit a new image of your driver's license.
What if I'm moving and want to change my region in the app?
Gereck mobile app can be used anywhere in the United States. It automatically recognizes your location. All you need is to choose your present location and you are good to go.
My account is temporarily disabled, what should I do?
Contact GereckSupport at gereck-support@gereck.com and they will provide details about the deactivation, as well as next steps to follow to reactivate your account.
Store orders
You will pick up store orders at a local store using the Gereck Delivery service mobile which shows the pickup and dropoff locations.
What are the sizes of packages to be delivered?
- Packages will vary in size and weight.
- Depending on your vehicle type specified at onboarding, only a particular size and weight of packages will be available for you for pickup and deliver.
- We will use the following color schemes to display the status of delivery:
- Orange at package picked up
- Green for delivered package
- Red for undelivered package after 24 hours following pick up
What if I have difficulties delivering the package?
If you have difficulties delivering either due to the inability to find the drop-off location or any unforeseen circumstance, contact gereck-support@gereck.comimmediately and take back the package to the store where is was picked up from within 24 hours. Gereck support team will investigate any undelivered package within 24 hours.
When should I expect to be paid?
GereckDelivery Service processes payments on Thursdays via direct deposit to the bank account you provided during sign up. You should see payments in your bank account the following day, but due to events like bank holidays, your deposit maybe delayed.