Customer's Manual

Customer's Manual

Last Updated 2022-03-14 by Admin

Are you Looking for a moving company, that's honest, affordable, efficient and safe with not only your possessions, but also using the right safety measures during this time ?

Are you tired of dealing with big corporations when it comes to Delivery Services, to only encounter issues when it comes to communication, time, and carelessness with your packages?

We get it!!!!!

That's why Gereck Delivery Service has been providing safe and efficient local moving and services since 2019, partnering with locals to make delivery enjoyable, easy and affordable. 

We provide custom solutions to  all your delivery needs to save you the headache and make your time more efficient.  Join the others in the community who have partnered with us and used our services and experience our customer satisfaction guarantee.

We are dedicated to providing you with the top notch, secured, safe and prompt delivery services by partnering with a network of local drivers and working with local businesses for any delivery needs.

GDS gives you an opportunity to schedule a delivery now or register as a partner and enjoy the other benefits; having a user-friendly dashboard to manage all your transactions.
We provide our customers the opportunity to schedule a delivery now, please go to www.gereck.com and fill up the simple booking form and a driver will be available to pickup your items for delivery.

To be a GDS partner, go to www.gereck.com, click on “Become a partner” icon and fill up the partnership form and you will be provided with temporary credentials to login and book deliveries anytime. There are attractive commissions for you. GDS also provides business partners with a vehicle tracking and reporting system comparable to none.
Feel free to call us at 240-701-8513 or 215-730-6574 if you need assistance with booking your delivery.

Click on this link to learn more

https://youtu.be/9E4WLXGaT5Y

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 What are the responsibilities of a Customer?
A Customer is responsible for;

  • Manage parcel bookings and payment. Customers are advised to choose the correct parcel type during booking to avoid any embarrassement
  • Provide the delivery code to the driver upon delivery.
  • Make sure there is someone available to receive the parcel on delivery. 
  • Manage parcel packaging, security, insurance, labeling and loading and offloading parcels above 50 pounds. The driver is not responsible for any poorly labelled and damaged parcels on pickup. The driver should not accept parcels that are not properly packaged.
  • MUST make sure the parcel is well sealed, ready for pickup.
  • All parcels MUST be picked up and delivered between 6AM and 11PM local time. Any other pickups and dropoffs out of the stated time period should be negotiated with GDS.
  • Provide a feedback on driver's performance after delivery (Optional).
  • Accept parcel in the state that it was picked up.
  • No private negotiations with the driver will be allowed.

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 Parcel Types (9)

  • Small Single: Single parcel that can fit in the boot of a passenger car. For example: grocery bag, a letter, small carton.          

  • Large Single: Single large parcel that needs enough space that can only be provided by a pickup truck such as a refrigerator, furniture, trash.          

  • Small Bundle: More than one parcel that can all fit in the boot of a passenger car. For example, grocery bags, letters, multiple small cartons.      

  • Large Bundle (2-5 items) Large multiple parcels such as a refrigerator, furniture, trash, ciment, dry wall and kitchen utensils etc that needs enough space that can only be provided by a pickup truck. 

  •  Larger Bundle (6-10 items) Large multiple parcels such as a refrigerator, furniture, trash, ciment, dry wall and kitchen utensils etc that needs enough space that can only be provided by a pickup truck. 

  • Largest Bundle (11 to 15 items) Large multiple parcels such as a refrigerator, furniture, trash, ciment, dry wall and kitchen utensils etc that needs enough space that can only be provided by a pickup truck 

  • Moving: This parcel type needs at least a 12-foot Delivery Truck and assistance may be required to load and offload items. For moving that will require more than one 12-foot delivery truck, please send in multiple requests or Call GDS for proper management. 

  • Food: This is cooked ready-to-eat food. It should be handled with care, delivered within the next hour and hand-delivered.

  • Flowers and Gifts: Live fresh flowers must be transported in the cabin of a car equipped with air-condition, hand-delivered within 1 hour of pick up.

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 Car types (3)

  • Passenger car: motor vehicle used for carrying persons which is capable of carrying eight or more such persons in addition to the driver, it has limited space for luggage. This is the suggested type for small parcels.

  • Pick up car or pickup truck: is a light-duty truck having an enclosed cab and an open cargo area with low sides and tailgate. It has more space for luggage. This is the suggested car type for large parcels.

  • Trailer: This is a truck with sufficient space for luggage. Examples of trailers are 12-foot, 16-foot etc trucks. This vehicle type is good for transporting largest parcel type and moving.

Go to www.gereck.com and schedule a delivery now.

Parcel Damage Management

Any damage to an item during the delivery process shall be paid for by the driver. The driver shall pay the total amount on the receipt if the item is less than 12 months old. If the item is a year or more old, the driver shall pay of the price half of the price on the receipt. If there are no receipts, the customer and the driver shall then negotiate the payment of the damaged item. Gereck Delivery Service should only be informed if the negotiation is not fruitful.

 

 

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Best Regards

GDS Management